Delivery Policy

Shipping Policy

We do our best to process and ship your order as soon as we receive it and to keep shipping and handling charges as low as possible. We ship via Australia Post  and Couriers Please, with a tracking system to check the status of shipment. Normally you should receive your package in 2 to 3 days, but please allow 5 to 10 business days for any unforeseen delays.

Shipping Rates:

Shipping and Handling charges will be calculated during checkout based on total purchase, weight and/or delivery zone, (Couriers Please, flat rate $15.00). Shipping charges include delivery confirmation and certain orders will be insured at our discretion.

Temporarily Out-of-Stock Items

If an item is not currently in-stock, we will let you know when it will be available for delivery. In general, for items that are temporarily out-of-stock, please allow an additional 1 to 3 weeks for delivery.
At this time we only ship within Australia. We may ship to New Zealand and certain countries if you are willing to pay the extra shipping charges. This can be discussed on a case by case basis. Orders can be taken over the phone, or via e-mail or fax.

 Returns:

Customer satisfaction is our priority. If you would like to return a product, please contact us first to receive an order number. Make sure you write the order number on the outside of your package. Return the merchandise unopened, in the same condition you received it, within 14 days of the delivery date for a courteous refund, exchange or credit. *CDs and DVDs that have been opened cannot be returned.  Once an order has been shipped it cannot be cancelled. You may return it according to our Policies.
Shipping and handling on returned merchandise is non-refundable, unless we sent you the wrong item, or the item was defective, in  which case we will gladly exchange it once we receive your return.
If the merchandise is not returned in the same, new condition it was received, or if has been damaged or used, we will not refund any charges. If you request to have it shipped back, you will be charged for shipping again.

Items lost due to a wrong address provided by you will not be refunded. Packages returned to us because of an address issue (wrong address or any other reason) may be shipped again, if you request us to do so, but you will be charged for the new shipping. We will NOT refund shipping charges for any reason, unless a package is lost or returned due to our mistake. Australia Post delivery complaints should be directed to your local postal office. Courier Please packages damaged in transit should not be accepted.

*Please Note: Due to health and safety reasons, we do not accept returns of most Ayurvedic products, specialty jams and teas, and most food items (rice, ghee, chutneys, cooking and spice kits). Please contact us first to make sure you can return your item.
Making a purchase from us at Ayur online store means you agree to our Shipping and Return Policies. We reserve the right to make changes to these policies at any time.  Any changes will be posted on this page.